Truphone

• I got an "Authorization Failed" or "Access Permissions" error when downloading or installing

  It looks like your BlackBerry may be restricted from installing 3rd party applications. You will need to contact your IT Manager to see if there is a simple resolution. Truphone has only opened the single installation Beta trial but we will be rolling our Business and Corporate solutions in the near future.

  If you'd like one of our technical sales representatives to contact you or another person at your company click HERE to submit a contact request or call the Blackberry support line and leave your details (see Service Numbers).

• I've installed the application but it will not open when I click it

  It looks like your BlackBerry may be restricted from installing 3rd party applications. Contact our BlackBerry support line to see if there is a simple resolution (see Service Numbers).

  Alternatively, if you have a BlackBerry supplied by your company and you'd like one of our technical sales representatives to contact you, or another person at your company, click HERE to submit a contact request or call the Blackberry support line and leave your details.

• I entered my BlackBerry number on the website but didn't get an SMS from Truphone

  During the installation process you should receive two text messages: one at the beginning containing a web link to download Truphone, and another towards the end containing your Truphone number and online account details. If you don't receive either of these SMS then send an email to support@truphone.com including your mobile number.

• I can't download Truphone after clicking the link you sent me in an SMS

  Make sure that you can browse the web (i.e. are connected to a 3G network). If you are online, but still can't download Truphone, email support@truphone.com

• I didn't receive (or deleted!) my Truphone account details

  If you don't have your login SMS please go to https://www.truphone.com/login/forgottenpassword.tru, enter your BlackBerry phone number, and follow the password reset instructions. If this does not resolve your problem then send an email to support@truphone.com including your BlackBerry phone number.

• I can't login with my Truphone account details that were sent via email/SMS

  Follow the instructions above.

If you're having problems installing Truphone, we're here to help. Our customer service team reply to each request as soon as they possibly can. We want every single Truphone user to get the most out of our service so don't worry - if you send a request to support@truphone.com - we won't forget you. Alternatively call the BlackBerry support line (see our Service Numbers).